Last Updated: July 30, 2028 by happypractice

Dentists avoid conflict.

You might think it’s because they don’t care. But you’d be wrong. 😑

In fact, it’s the opposite.

Your dentist-owner (let’s call him Joe) struggles with conflict because:

It’s in our nature, as humans, to avoid things that may cause harm like exercise, that healthy diet or holding team members accountable.

Conflict is a threat to our emotional wellbeing, which triggers our survival instincts. Joe isn’t ignoring you; he’s protecting himself, which in term, triggers your frustration.

It’s true men are from Mars. They are socialized to handle conflict differently, which is confusing when your staff is predominantly women. Women prioritize relationships over task or agenda. It's people first.  Men tend to prioritize hierarchy and task.  When in conflict, men tend to use aggression or coercion to get their needs met.

Joe likely  doesn’t understand the ways that women express anger or get aggressive, So he won’t see your problem or try to help when there's tension in the dental practice.

Joe got into dentistry to help people. He wants to be liked.

Because patients often express sentiments like,'I hate the dentist', Joe wants to know his team likes him. Consequently, Joe avoids doing or saying anything that might damage his relationship with the team. He wants to feel comfortable.

Joe cares about his team but lacks the awareness and conflict skills to do things differently. That gap causes the frustration and hopelessness that leads to high turnover, especially with hygienists and assistants.

Surprised?😮

Now that you better understand the problem, what’s the solution?

Joe needs guidance to shift his mindset and improve his skills. That’s what I do as a Fractional Ombuds.  Hiring me to work with Joe is effective because:

I’ve successfully helped many leaders to gently recognize their gaps and discover the attitude and messaging to address disputes in a powerful way that builds trust instead of ruining relationships.

Joe wins. The team wins. Your DSO grows.

Book a Call and let’s talk about how I can guide your doctors.