The First Five Minutes-TY - Happy Practice Consulting

Mediation Masterclass

The First Five Minutes: Lead a Mediation that Actually Works~

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You'll learn the simple shift that makes mediation faster, safer and far more effective-before small conflict turn into big retention and legal risks.

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Presented By

Dina Lynch Eisenberg JD CO-OP

Certified Ombuds & Award-winning Mediator

Dina’s professional journey is marked by innovation and a deep commitment to positive change.

She blends a dynamic mix of cutting-edge consulting strategies with three decades of experience across industries working with organizations like St. Jude's Children's Hospital, Polaroid, Coca Cola, Bolthouse Farms and Twitter, where she developed their Ombuds program and served as the inaugural Ombuds.

Fascinated by mediation as both a skill and art, Dina has over 100 hours of mediation training in several different modalities. She served on the REDRESS mediation panel for the US Postal Service and received a Lifetime Achievement Award for her mediation work.

Mark your Calendar NOW!

In every mediation, the opening minutes decide everything. Trust. Tone. Direction. Outcome.

Most leaders jump straight in without a clear structure, but not you! You'll learn

The exact language to open a mediation without making anyone defensive.

How to set a neutral tone and discuss confidentialith so parties feel at ease.

How to shift from 'boss' to 'neutral'

How to avoid rookie mistakes that shut people down.

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