From fractured teams to
To Frictionless Growth
Early Warning System
Get clarity on what team members really think about work and those hidden, unspoken issues.
Retention
Reduce and resolve team tensions so you keep your best people.
Operational Efficiency
Faster, smoother growth and exceptional patient experiences
Confidential conflict‑resolution programs that safeguard EBITDA, slash turnover, and accelerate post‑merger integration for multi‑location dental groups.
As trusted by:
The Silent Profit Leak
- $359 B lost annually to workplace conflict *
- 12 % of employees in low‑trust teams plan to quit within a year †
The Frictionless Advantage
- Up to 22 × ROI for every dollar invested in an Ombuds ‡
- Attrition risk plummets to 3 % in high‑psych‑safety teams †
- Teams become 2.5 × more effective when safety is high §
* CPP Global report | † BCG 2024 research | ‡ IOA Toolkit | § Google “Project Aristotle”
DSO/DPO Integration struggles
Mergers and acquisitions in Dental Support Organizations (DSOs) are more than financial transactions—they are people-driven transformations. While spreadsheets and deal structures matter, the real risk to success comes from unresolved tensions, misaligned expectations, and cultural friction that silently undermine retention, efficiency, and profitability.
Why Most Dental Practice Transitions Struggle
🔹 Cultural Misalignment – Differences in practice cultures create resistance to change and lower engagement.
🔹 Communication Breakdowns – Miscommunication fuels misunderstandings, damaging morale and trust.
🔹 Leadership Transition Stress – Uncertainty during changes in ownership or management can destabilize entire teams.
Ignoring these issues is a costly mistake.
42% of hygienists leave due to toxic work environments (ADA Health Policy Institute).
You know the labor market—hiring replacements takes up to 12 months, leaving teams overworked and harming production, safety, and patient experience.
You need assistance.
Yes, you want to keep things in-house, but your HR team is not neutral. Your legal team is risk-averse. Your coaches don’t stay long enough to fix systemic issues.
Start here- from insight to action
Intelligence Briefing- Hear the Truth
Diagnosis is the first action. We identify hidden issues and unresolved conflict, then map out a smarter path to same store growth. Actionable. Insight-driven. Confidential. Walk away with a theme memo that shares the top 3 issues to address right now.
Ombuds Sprint- From Knowing to Action
Most leaders stop at diagnosis. The real advantage comes when insight meets rapid intervention. If the Briefing reveals issues that could erode margin or stall growth, we can convert your action map into a two‑week, high‑intensity Sprint—so you move from “We should fix this” to “It’s already handled.
Act with Precision
Over 24 consultant hours spread across 14 days of the Sprint, we embed with your team—virtually or on‑site—to coach key players, defuse live flashpoints, and hard‑wire new communication habits. Each session is confidential, practical, and linked to measurable outcomes. You finish with a field‑notes report, priority scorecard, and leader debrief that keeps momentum high long after the Sprint ends.
See the Future
Imagine walking into a practice where feedback flows openly, turnover slows to a trickle, and integration timelines shrink by months—not years. That’s the trajectory we set in motion when you pair the Intelligence Briefing with an Ombuds Sprint. Two steps, one frictionless pathway to scalable growth.
Everyone is welcome
Although Happy Practice Consulting was built around the complex demands of multi‑location DSOs, our conflict‑to‑growth framework delivers the same lift for single‑site practices, physician groups, and other healthcare teams where clinical and business priorities collide.
"Act early, and watch your team’s momentum skyrocket."
dina Lynch Eisenberg, JD CO-OP Happy Practice COnsulting
DentalResolve
Conflicts—if handled correctly—can become opportunities for growth, clarity, and stronger teams.
With over 100 hours of advanced mediation training and experience resolving high-stakes disputes, I specialize in:
✔ Identifying the root causes of conflict before they spiral
✔ Developing targeted intervention strategies for resolution
✔ Creating sustainable communication frameworks to prevent recurrence
✔ Providing an early-warning system to mitigate legal and operational risks
By transforming workplace tensions into productive conversations, I help DSOs retain key talent, improve collaboration, and maintain a high-performance culture.
Sometimes, the most important thing people need is someone to listen.
Fractional Ombuds Support
As a Fractional Ombuds, I act as a neutral, ongoing resource for your practice network—surfacing hidden issues before they become expensive problems.
I provide a confidential, safe space where team members and leaders can:
✔ Navigate complex situations without fear of consequences
✔ Raise concerns before they escalate into resignations or legal risks
✔ Gain conflict coaching to improve leadership and team dynamics
This early-warning system strengthens retention, enhances workplace culture, and protects your bottom line.
Happy teams are productive teams.
Client Rave!
I highly recommend Dina!
Matthew Ayres, VP & GP, Generous Brands
Beyond her exceptional interpersonal skills, Dina is incredibly savvy about culture and governance, adeptly navigating the nuances that shape decision-making and organizational dynamics. Her deep understanding of these areas, coupled with her ability to translate strategy into action, makes her an invaluable asset to any team or initiative.
Ombuds Program Design
Prevent costly escalations before they impact retention and revenue
Reduce turnover by creating a safe space for employees to voice concerns
Address leadership misalignment that hinders post-closing integration
OrgHealth360
In a time of unprecedented dental industry change, an Ombuds program gives you alignment resolution- the ability to stay agile, maintain trust, and adapt successfully.
Whether you’re scaling your DSO or resetting organizational health before expansion, Ombuds programs are the beacon that helps you stay on course and be at your best, even in the fast-moving sea of business.
About Dina
Dina Lynch Eisenberg, JD CO-OP
CEO & Founder, Happy Practice Consulting
Dina’s professional journey is marked by innovation and a deep commitment to positive change. She blends a dynamic mix of cutting-edge consulting strategies with three decades of experience across industries working with organizations like St. Jude's Children's Hospital, Polaroid, Coca Cola, Bolthouse Farms and Twitter, where she developed their Ombuds program and served as the inaugural Ombuds.. Through her proprietary, science-based OrgHealth3660 Framework, Dina delivers science-based, actionable systems that transform the way organizations approach communication and conflict management.
Her expertise has been showcased in Inc. and Entrepreneur magazines, and her contributions to the field have earned her prestigious accolades, including being named one of the Boston Business Journal's “40 Under Forty” business leaders and receiving a Lifetime Achievement Award in conflict management.
"There were two ways to be happy: improve your reality, or lower your expectations."
Jodi Picoult, American writer
What Our Happy Clients Say
Practice Manager, 14‑op dental clinic
"The unbiased opinion from an external, trusted person helped me get unstuck from a situation that felt hopeless.”
Associate Dentist, multi‑location DSO
"I probably wouldn’t have my job. Dina got me to calm down, strip emotion out, and face the conflict in a way that protected my mental health.”
Practice Owner, 4-op
“I was able to feel like I had someone that listened to my issues, provided valuable feedback, and helped me be the best version of myself regardless of the situation and obstacles I was facing.”
How we help you
Intelligence Briefing
A fast‑lane diagnostic for leaders who need to see the invisible friction costing them profit—without committing to a long engagement.
Intelligence Briefing Includes:
Rapid culture & conflict scan (12 hrs total) → clarity on root issues before they explode
Leadership alignment interview → get everyone reading the same playbook
Ombuds Sprint
(24 hours of support)
An intensive, hands‑on intervention that cools hot spots, coaches leaders, and installs quick‑win processes—ideal when issues are urgent but full‑time Ombuds isn’t feasible.
Ombuds Sprint Includes:
DentalResolve
Confidential, end‑to‑end mediation for high‑stakes disputes where relationships and revenue are on the line. Gain workable solutions.
Mediation Round Includes:
Why Choose Happy Practice
What’s unique about my work is that I bring nearly 30 years of experience as a conflict strategist and certified Ombuds—with a background in law, mediation, and organizational systems—into dental organizations that are scaling fast and feeling growing pains.
I’m not a dentist, and that’s actually a strength. I come in without assumptions, with a neutral lens, and a toolkit shaped by work with Fortune 100s, startups, and healthcare teams alike.
My job isn’t to tell anyone how to run a practice—it’s to help uncover the people-side issues that quietly drain retention, performance, and integration success. For DSOs aiming to grow without burning out their leaders or teams, that outside perspective can be the difference between momentum and misalignment.
Frequently Asked Questions
How soon will we see tangible results from an Ombuds Sprint?
Most clients notice tension drop and decision speed increase within the first 10 business days.
We have HR and compliance already—why bring in Happy Practice?
HR is the formal side of things. Your go-to for compliance and policy; Ombuds is the informal resource for tricky situations. We neutralize conflict before it becomes legal risk. As an external, confidential party we surface issues teams won’t share internally, then hand HR a calmer, clearer situation. We never tell team members what to do.
What ROI can we expect, and how do you track it?
Industry data shows up to 22× ROI on every Ombuds dollar. At the start of a Sprint or Program Design, we benchmark turnover, absenteeism, and stalled production costs on day 1, then track reductions over 30‑, 60‑, and 90‑day checkpoints so finance can see the lift.
How do you keep our sensitive information secure and private?
We are always concerned with privacy. All work is governed by a strict confidentiality protocol aligned with International Ombuds Association standards. No names or details leave your organization without written consent, and case notes are destroyed once objectives are met.
How can our leaders keep sharpening their conflict resolution skills?
Glad you asked—our new simulation lab Talkola™ lets managers practice real‑world conflict scenarios in short, AI‑guided sprints. It’s in private beta now; you can join the waitlist here to be first in line when we open seats.
Happy Practice Consulting equips growing dental groups to surface and solve workplace friction. Our confidential Ombuds services and mediation frameworks boost retention, EBITDA, and integration speed, transforming conflict into advantage.
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